TempoTribe is dedicated to safeguarding your personal privacy. This privacy policy elucidates how we gather, store, utilise, and reveal your personal information. Information qualifies as ‘personal’ if it pertains to you as an identifiable individual. We urge you to peruse this policy meticulously to comprehend how we manage such information.

Privacy Principles

We adhere to the Australian Privacy Principles (APPs) as delineated in the Privacy Act 1988 (Cth). Internally, we have instituted policies and procedures to ensure that the collection, storage, use, and disclosure of personal information align with the APPs. The complete text of the APPs can be accessed online at www.oaic.gov.au.

Information Collection

To furnish our customers with products and services, we may gather and employ personal information about them. Failure to provide all requested personal information may impede our ability to deliver products and services, and preclude your or your organisation’s participation in future offers. The information we collect encompasses names, addresses, email addresses, credit card details (if applicable), and other contact particulars. Additionally, we may collect details regarding your age, gender, health, and other personal data.

Means of Personal Information Collection

Typically, we obtain personal information directly from you. This may occur when you register as a member at an Inspire studio, subscribe to our online platforms, or furnish information via in-person interactions, telephone conversations, online submissions, or written correspondence. When placing an order, whether via telephone or online, we will gather information necessary for order fulfilment.

Personal Information Storage

We undertake reasonable measures to safeguard the personal information we possess about you and to prevent its loss, misuse, or unauthorised modification. All personal data you provide is stored on secure servers. Access to such information is restricted to employees who require it for their job functions. Additionally, we maintain physical security protocols to govern and safeguard the usage and storage of records containing personal data. To reinforce your privacy protection, it is advisable to maintain the confidentiality of your website login credentials.

Purpose of Information Collection

We collect, retain, utilize, and disclose personal information to:

• Fulfill legal obligations
• Identify customers, potential customers, and their representatives
• Provide products, services, or other benefits
• Facilitate communication
• Inform you about initiatives, products, or services
• Share health and training information with consent
• Relay offers or benefits
• Solicit feedback
• Manage billing and debt recovery
• Conduct management, administrative, and quality assurance tasks
• Enhance products and services
• Manage accounts and obligations
• Recover owed monies
• Undertake secondary purposes as necessary

Marketing

We may utilize personal information to apprise you of new products and marketing endeavors we believe may interest you. This may encompass product/service offerings, newsletters, and general company information. Should you prefer not to receive such information, you may request removal from relevant circulation lists. We do not disclose personal information to third parties for direct marketing purposes unless explicit consent is provided.

Access to Information

If you wish to ascertain the personal information we retain about you, you may request access by contacting us. However, access may be denied if it impacts others’ privacy, is deemed frivolous or vexatious, pertains to existing or anticipated legal proceedings, or can be legally or law enforcement agency denied.

Quality and Correction

We strive to maintain accurate, complete, and current information about you. Should you believe the personal information we hold is incomplete or inaccurate, please inform us, and we will endeavor to rectify it promptly.

Website and Cookies

To fulfil user needs and improve online services, we may aggregate information through cookies or similar electronic tools. Cookies are unique identification tags placed on users’ web browsers. These aid in retaining login and location data for enhanced user experiences. We do not employ cookies to track internet activity beyond our website. No external entities have access to our cookies, and personal identification from cookies is unfeasible.

Policy Changes

As our business evolves, we may revise our processes and policies. This policy is subject to change, and any modifications will be communicated by updating the policy on our website. It is your responsibility to stay abreast of policy changes by regularly visiting our website.

Complaints

We are committed to refining our procedures for appropriate handling of personal information. If you believe we have failed to adhere to this policy or the APPs, please contact us to address the issue. Our privacy officer will attentively listen to your concerns, discuss potential remedies, and implement corrective actions if warranted.

Disclosure to Overseas Recipients

While unlikely, we may disclose personal information to overseas recipients, particularly through third-party payment platforms. These platforms may operate in countries with less stringent privacy laws. However, we ensure such disclosures are in compliance with applicable regulations.

Contact Us

For further information or concerns regarding personal information handling, please contact us at carindale@tempotribe.com.au. We aim to promptly address your inquiries and feedback.